PAYMENT

Customer will be invoiced for products upon acceptance of the order by Dr. med. Christine Schrammek USA, Inc. (CS) and payment is due at the time of ordering. CS may withhold fulfillment of Customer’s additional purchase orders until past due payments are received in full. Orders are fulfilled and shipped upon receipt of payment from Customer to CS; invoice is paid in full.

PRICES AND PAYMENT

Once a customer application is approved and verified, CS will email a URL link to activate the Customer’s online account. Upon activation, the Customer will be able to log into their account on the website and add products to their cart. From there, the Customer may checkout and purchase the products. Orders for products must be paid by credit card.

All prices shown at checkout are effective as of that time, but are subject to change without notice at any point in the future. All price sheets provided to the Customer, either physically or digitally, may be out-of-date at a given time; the pricing and information on the Website is the most current. However, should the Customer have any questions about the Products, please email [email protected]

All amounts payable under any Customer Order Forms are exclusive of all applicable sales tax and other taxes and duties which will be payable by the Customer (except for taxes payable on CS’s net income, which will be payable by the CS).

EXCLUSIVITY

Becoming a Customer does not automatically grant that Customer exclusivity within their geographic region. CS reserves all rights to consider approving additional Customers in any region on a case-by-case basis.

CONFIDENTIALITY

Each of the parties hereto agrees to keep confidential all information including, without limitation, the terms of this agreement, terms of the map policy, business and financial information, product designs, customer and vendor lists; pricing and sales information concerning CS or Customer.

PRODUCT ORDERING AND SALES

Customer understands that there is a $300 minimum purchase threshold for the first order and $250 for consecutive orders. Orders above $1000 trigger free shipping. CS may accept or decline any order for CS Products and may cancel or delay shipment of CS Products for any reason, including without limitation if Customer fails to make any required payment or otherwise fails to comply with the Terms & Conditions. Title and risk of loss to the products will pass to Customer upon shipping of the products to Customer by the carrier of CS’s choice. CS has the right to communicate and do business with any and all customers acquired through Customer’s efforts without restriction of any kind. Please kindly allow 5-7 business days for your order to be processed.

DAMAGED SHIPMENT

Product damaged in shipment must be reported to CS within 48 hours from the delivery date. Be sure to secure proof (photos, etc.) and keep the damaged products in the original shipping carton. CS will send a replacement of the damaged products only, no substitutions or additional discounts. CS will contact carrier to schedule the required carrier damage inspection and claim for reimbursement. The Customer must return damaged goods with the provided Return Authorization (RA) within 15 days. If products are not returned, the product costs will be applied to the Customer’s account.

RETURNS

Returns for any reason, other than defect, must be made within 30 days from receipt of the order and are subject to prior acceptance by CS. The Customer is responsible for the return shipping charges. Lot # must be provided to customer service via email at: [email protected]. Product must be resalable, unopened, unused, no stickers, scratches or other defining marks with a copy of the RA issued. Returns made in compliance with this policy will receive a credit issued to the Customer’s account. No additional discounts will be given.

DEFECTIVE PRODUCT

The quality of our products is of utmost importance. Although defects are rare, we need to know at once if there is one. Email Customer Service at: [email protected] with a brief explanation and lot # of the product to receive a RA. Once the product is received, we will send the product out to be tested by the lab. Please allow at least 2 weeks for a response. Please note that expired products or products not purchased with us are not considered defective.

INDEMNIFICATION

Customer agrees to indemnify and hold harmless supplier and its subsidiaries and affiliates, and their directors, officers, employees, agents, partners, members, shareholders and owners, against any and all claims, actions, demands, liabilities, losses, damages, judgements, settlements, costs, expenses (including reasonable attorneys’ fees) insofar as such losses, or actions in respect thereof, arise from or are based on:

1. Any failure or breach of any representation, warranty, covenant, or agreement made by Customer herein;
2. Any misuse of CS’s name or trademark.
3. Any claim related to Customer’s website, including, without limitation, content therein not attributable to supplier. If any action or proceeding is brought against Supplier by reason of any of the foregoing matters, Customer shall defend supplier at Customer’s expense by counsel reasonably satisfactory to supplier. Supplier need not have first paid any such claim in order to be defended or indemnified.

In the event that any action, suit or proceeding is brought against the Customer, due to the sole actions of supplier or the actions of supplier’s manufacturers and not to any action or contributing failure of the Customer, the Customer shall at once give notice in writing to supplier and provide supplier with the opportunity to defend against such action. Supplier shall advise the Customer within thirty days if it and/or the liability insurance carrier will undertake the defense. This decision rests solely with supplier.

In any case, supplier’s liability insures solely to the Customer specified herein, not to third parties.

EDUCATION SEMINARS / TRAININGS

Education seminar topics, dates and locations are subject to change. The registration fee is non-refundable. Courses may be cancelled by CS if there are insufficient registrants. In this event, the registration fee will be credited to the Customer’s account. Accommodations cannot be made for allergies, including food and latex allergies. Reprints of Attendance Certificates are $15.00, regardless of whether they were lost, damaged or stolen. CS is not responsible for travel, lodging or monetary expenses incurred should an education seminar be cancelled.

INACTIVE / EXPIRED LICENSE

A Customer’s account will be made inactive if there is no sale made within 12 months or if the business license expires. These conditions are final and no verbal or written representation by any employee, director or consultant of CS will be deemed to have altered them. Any order, whether written or verbal, now or at any time in the future, will be subject to these conditions even if such orders are placed by an employee or agent of the Reseller. CS reserves the right to make changes to the policies and procedures to insure the orderly operation of its business. CS reserves the right to suspend sales or close the account of any reseller who fails to comply with these policies, terms and conditions without notice. If you have any questions, please feel free to contact customer service by e-mailing to [email protected].

Thank you for choosing Dr. med. Christine Schrammek as your preferred skin care partner.